Does my computer have what it takes
to view the eBook?
How do I download the eBook and eBook Pro Viewer?
How do I register the Shaklee Online eBook?
How do I view the Shaklee Online eBook?
Why does
the eBook fail to register?
Why am I getting a "Server Busy" or "Server Congested" errors when
registering the eBook?
Why am I getting a "Can't Reach Server" or "Server Unavailable"?
Why does the eBook fail to open
or register?
< MOST
COMMON ISSUE
I
entered my username and password but I get the error:
Username and Password
Combination is Invalid
I
keep getting the error message "Bad eBook Format"
Error
During Decryption-1001
Error
Installing iKernel.exe: (0xa00)
I have followed all the instructions & support tips,
yet
nothing works, what do I do now?
Does
my computer have what it takes to view the eBook?
While most people
upgrade computers every 3 or 4 years, some do not. So, it is
important to understand that some older systems are not able to execute
the eBook Pro Viewer and the Shaklee Online eBook.
Minimum system requirements are:
Intel Pentium
III or AMD Duron 1 GHz Processor
256MB System Memory
40GB Hard Drive
Windows 98SE Operating System or Higher.
Supported Operating
Systems:
XP Professional
XP Shop
Windows 2000
Windows 98SE Service Pack 2
Unfortunately,
Spider Support cannot support any system that does meet these
minimum requirements. Windows 95 & Windows ME are not
supported.
How
do I download the eBook and eBook Pro Viewer?
-
Important! Before attempting to
download and view the Shaklee Online eBook you will need to
download and install what’s called an eBook Viewer. Download the
eBook Viewer FIRST before downloading the actual eBook. You can
download both the eBook Viewer and the eBook at: Spider
Updates
-
After you have downloaded the eBook Viewer, download the latest
version of the Shaklee Online eBook. Make sure you download your
Shaklee eBook to a location you will not forget (I recommend
downloading and saving it to your "Desktop" or
set your download path to C:\My eBooks\ebks
which is the default folder
location in the eBook Viewer
application).
How do I view the Shaklee Online eBook?
Once you've downloaded the eBook
you can view it online two different ways:
-
Open the eBook Viewer and choose "File", then "Open". From here,
browse to the location of the Shaklee Online EBK file, you can
then either double-click the file to automatically open it, or
single-click to highlight the file and then choose "Open".
-
Go
to the location that you downloaded the EBK file to and
double-click on the "Shaklee Online" icon located there to open
it.
Either
one of these methods will open your Shaklee Online eBook.
How do I register the
Shaklee Online eBook?
-
Note that the first time you run the eBook; there are a few
requirements that must be met.
a.) You must be connected to the Internet. To do this, you can
either double-click on your "Internet Explorer" icon, or follow
the instructions provided by your ISP.
b.) You must be on a PC. If you have an Apple computer you will
need to purchase
and use Virtual PC software program which is available through
Microsoft in order
to use the ebook.
c.) You must have Microsoft Internet Explorer 4.0 or higher
installed on your computer. We recommend that you use the most current
version of Internet Explorer, which is version 6.
-
The
first thing you will need to do when you open your Shaklee
Online eBook is to register it. You can do this in a a number of
ways.
First, you can click anywhere within the eBook. By doing this,
the registration box will appear and you can enter your Username
and Password (which is provided below). The other two ways are
by clicking on the "R" symbol in the toolbar, or by clicking on
"Help" and then "Register".
-
In
the Username and Password field, enter the following
information.
Please make certain that you enter your Username and Password
exactly as
shown or the registration process will not complete. Once you
have entered
this information, click "OK" and the registration process will
begin.
Username: shak000
Password: 0000000000
-
Once you have finished registering, the dialog box will
disappear and
you will be able to freely navigate the eBook.
Why does the eBook
fail to register?
If you
have any problems with the username and password validating, please
check the following...
1)
Make sure CAPS LOCK is off.
2) Spam filters and anti-virus software must be turned off.
3) No Firewall software running (it stops you from registering)
4) Using the number zero and not the letter O in the password.
5) You must be online when registering.
Why am I getting a
"Server Busy" or "Server Congested" errors when registering the eBook?
Any error message that suggests the registration server is "Busy",
"Down", or "Congested" may be due to several factors. At times of
the day, the registration server may be experiencing heavy traffic
loads due to the limited number of secure ports available on the secure
server. If this error message is legitimate, you can try
again in a half hour and you should be able to connect.
There are other network issues that could give you the same error
messages. Keep in mind the Internet is a large network of
smaller networks, connecting a multitude of servers together. A
connection hop from your computer to the registration server could
route you through as many as 8 to 20 routing DNS servers.
A failure of anyone one of these servers could block or delay your secure
port request. Again, the action for resolving this problem is
to wait a half hour and try again. If you are still getting an
error message after 24 hours of trying, we suggest you contact your
Internet Service Provider.
Why am I getting a
"Can't Reach Server" or "Server Unavailable"?
This error is
usually related to the client having a firewall or proxy server that
is interfering. Please try turning off your proxy server or
firewall, as our eBook Servers are completely secure. You will also
want to disable your antivirus software while downloading the
product.
Make sure you are online when trying to register. The
registration processes requires a connection to the Internet and the
ability to open a secure port out on your computer at port 443. If you are not
online or you have Firewall software that blocks access to the
Internet, you could see "Can't Reach Server" or "Server Unavailable"
types of error messages.
There are other network
issues that could give you the same error
messages. Keep in mind the Internet is a large network of
smaller networks connecting a multitude of servers together. A
connect hop from your computer to the registration server could
routed through as many as 8 to 20 routing DNS servers.
A failure of anyone one of these servers could block or delay your secure
port request. Again, the action for resolving this problem is
to wait a half hour and try again. If you are still getting an
error message after 24 hours of trying, we suggest you contact your
Internet Service Provider.
Why does the eBook fail to open or
register?
The following
information is a short troubleshooting tip for checking the file
integrity of both the eBook Viewer and Shaklee Online eBook
download files.
There are several reasons why you did not achieve a clean download
of the files.
To test for a complete download of the the downloaded files, simply highlight
the file icon you are testing with a LEFT CLICK of your mouse button
and
then a RIGHT CLICK on the highlighted
file icon and select "PROPERTIES" from the drop down menu.
A file menu will open, displaying the file information of the
downloaded file. Check the file sizes to see if your file completely
downloaded. The correct files follows:
Shaklee Online.ebk
Size = 1.45MB
SEE EXAMPLE
eBoo Pro Viewer.exe
Size = 1.77MB
Some of the causes
for incorrect file sizes are as follows:
- Test:
File size is smaller than
expected - Premature termination of the download
file. See more details below.
Resolution: Delete bad
file and download the file again.
- Test:
File size is larger than the
expected - Corrupted download file due to anti-virus
or other security software. OR, your computer may
have a virus. See more details below.
Resolution: Disabled
Firewall, Anti-Virus, or Security Software. Delete the corrupt
file and
download the file again.
Microsoft Internet
Explorer is notorious for corrupting downloads of file formats that
it does not understand. And,
the eBook's .ebk file format is not an everyday file for IE.
So, you may want to try downloading the file again if you find it to
be corrupt.
Internet
accelerators and other connection optimization programs or tweaks
can cause
file corruption during downloading. If you have these type of
programs running, reset them to their default settings and try
downloading the file again.
Keep in mind, these
are large files.
The longer it takes to download these files, the more time there is
for something to go wrong. Dial-up users with poor connections
or very slow service will see more of these errors than DSL or Cable
users.
However, DSL
and Cable users are not immune. Sometimes these faster
connections send "file complete" messages before the file has
completely been received, causing early termination of the file
download. In these cases, delete the "short" file and
try downloading the file again
If your file
size exceeds those shown above and the software will not open for
you, go
HERE and
request that these files be sent to you via email.
We have had pretty good luck sending these files intact as email
attachments .
I entered my username and password but I get the error:
Username and Password
Combination is Invalid.
Solution 1:
Please make sure that you have keyed in the information properly,
without any spaces before or after the username and password.
User and Passwords are cases sensitive. Passwords are all
numbers.
Solution 2:
Please follow these instructions so that we can get you a new code:
- Open the
eBook with the viewer, but do not click anywhere in the viewing
window as this will prompt the request for the username and
password.
- Go to the
menu at the top of the e-book viewer window and click on Help.
- Select -
About Ebook Pro. A window will pop up.
- Look in
the Title Bar of this new window and you will see the ID number.
It should read something like:
ID: #### About eBook Viewer 5.54 (Note: ### is the number of the
eBook)
If this does not reveal the e-book ID to you. You may require
the latest version of the e-Book Pro viewer. You can download
and install it from the link below:
http://www.ebookpro.com/download/ebookviewer.exe
I
keep getting the error message "Bad eBook Format"
The likely cause of this error would be a
corrupted eBook file. You would need to download the eBook again and
open it with the latest eBook Pro Viewer. When you are prompted to
donwload the eBook, choose "save" and save it on your desktop.
Update eBook Pro Viewer with the instructions below.
- Open eBook Pro Viewer
- Click on Options > Check for eBook Pro
Viewer…
You can also download the latest version of
eBook Pro Viewer from the URL below.
http://www.ebookpro.com/download/ebookviewer.exe
Uninstall the previous Version of the eBook Pro Viewer and run the
latest version.
Error During Decryption-1001
Please ensure that you have the 128bit
encryption installed with your browser. It can be found at
Microsoft's website.
http://www.microsoft.com/windows/ie/downloads/recommended/128bit/default.asp
Error Installing
iKernel.exe: (0xa00)
This error is caused by the user not having
the proper privilege level in Windows 2000 or XP to install
software. Software must be installed from an Administrator account
or from a user account with an Administrator or Power User privilege
level.
I have followed all the instructions & support tips,
yet
nothing works, what do I do now?
It is in Spider Marketing's interest to see
you succeed in both accessing your purchased materials and turning
what you have learned into online success. Given our
great optimism and our sincere hope that you will succeed, it is
with great regret that we must restrict our technical support
services to only those issues that pertain to the mechanics of
installing and running the eBook Pro Viewer Software and the Shaklee
Online eBook itself.
If you find yourself still in need of support. Please go to the
Support Center page
HERE
and fill out the support form and we will be in touch with you as
soon as possible. Support work is performed Monday
through Friday 5:00PM to 10:00PM PST. We make weekend
exceptions at our own discretion.
Please fill out the form completely and be as descriptive as
possible. Incomplete support requests may not be answered.
Please make sure you have reviewed all of the Frequently Asked
Questions here before requesting tech support for your technical
problem.
REQUEST TECH SUPPORT
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